AI dispatcher for field service
Takes requests by phone and in messengers, works out how urgent they are and assigns jobs to your technicians straight away — like an experienced dispatcher, without days off or a queue on the line.
What it does
- Answers every call, even when everyone calls at once in peak season
- Sorts urgency: emergency, repair or routine maintenance
- Assigns a technician by area, skills and free time
- Sends the technician the address, description and customer contact
- Tells the customer the arrival time and warns them if it changes
- Moves routine visits when an urgent call comes in
How we set it up
- ReviewWe look at how requests are taken and assigned today, your areas, technicians and urgency rules.
- SetupWe connect your phone, messengers and technicians’ calendars and set the assignment rules.
- LaunchWe start with one shift or area, check the results and expand.
Who it suits
Companies with technicians in the field: air conditioning and ventilation service, heating, plumbing, electrical work, appliance repair and cleaning. Especially when there are more calls in season than your dispatcher can take, and technicians lose time on driving and phone calls.
Questions
How is a dispatcher different from an AI receptionist?
A receptionist answers and books. A dispatcher also decides which technician goes: it weighs urgency, area, skills and workload, and tells both the technician and the customer.
Can a person keep the final say?
Yes. The agent can suggest an assignment and your dispatcher confirms it with one tap. Most companies start this way and then automate the simple cases.
Let’s talk about your task
Tell us which customer questions take up most of your time. We will suggest what to automate first.
Or message us directly: